Music Lessons Terms and Conditions

1. Rates:

Lessons are offered in 30-60 minute private and 40-minute group lessons.

Prices are as follows:

$32.50 – per 30-minute Private Lesson (refundable up to 24hrs prior to lesson)

$65– per 60-minute Private Lesson (refundable up to 24hrs prior to lesson)

$25 per person for private group lesssons

$25- per 40-minute Group Lesson (refundable up to 24hrs prior to lesson) or

$85 monthly (non-refundable).

$75 monthly for seniors (non-refundable)

The monthly pay option includes a fifth week and/or excludes holidays where applicable. All lessons are prepaid at least 24hrs in advance unless our teachers can fit a student in same day. Payments are to be made directly to Kalena Instruments. No checks accepted. All Major Credit cards accepted and tap payments including Apple Pay, Google Pay, etc. Classes paid monthly are discounted tickets and are non-refundable. One non-refundable discounted monthly payment of $85 (plus tax) makes bookkeeping easier, saves our students money and keeps our teachers paid for their time. Some months have five weekly classes and some have four. Some months with holidays may only have 3 classes. The fee will not change based on the number of classes you attend.  Groups take a commitment and this reinforces the commitment. Same as normal school classes, missed classes with other students can not be made-up. Please understand that the teacher will be paid for the lesson whether a student shows up or not. The lesson fee is paid monthly and will not be adjusted for missed classes.

2. Practice Expectations

Students should practice 30 minutes/day, 4-5 days/week.

3. Attendance and Tardy Policy:

Students are expected to arrive on time and have their instrument tuned before the lesson begins. Your lesson time will not be extended because you are late or unprepared, and you will still be charged the same. Frequently missing lessons will not be tolerated. Consecutive absences are grounds for termination of lessons and you are still required to pay for the month.

4. Student Responsibilities Materials:

Students are responsible for the purchase of their own books, instruments, and other materials needed for lessons. Preparedness: Students are expected to prepare their lesson material to the best of their ability. This is homework! Being unprepared for a lesson is a waste of time and money. Bring all lesson materials to lessons. Forgetting song sheets will prevent the teacher from giving a productive lesson.

5. Account Terms

1. To access and use the Services, you must provide your full legal name, phone number, a valid email address, and any other information indicated as required. Kalena may reject your application for an Account, or cancel an existing Account, for any reason, in our sole discretion.

2. You must be the older of: (i) 18 years, or (ii) at least the age of majority in the jurisdiction where you reside and from which you use the Services to open an Account.

3. You acknowledge that Kalena will use the email address you provide on opening an Account or as updated by you from time to time as the primary method for communication with you. You must monitor the primary Account email address you provide to Kalena and your primary Account email address must be capable of both sending and receiving messages. Your email communications with Kalena can only be authenticated if they come from your primary Account email address.

4. A breach or violation of any term in the Terms of Service, as determined in the sole discretion of Kalena may result in an immediate termination of your Services.

6. General Conditions

You must read, agree with and accept all of the terms and conditions contained in these Terms of Service before you may sign up for any Kalena Service. Additionally, Technical support in respect of the Services is only provided to Kalena clients.

1. The Terms of Service shall be governed by and interpreted in accordance with the laws of the Province of Hawaii and the laws of The USA applicable therein, without regard to principles of conflicts of laws.

2. You acknowledge and agree that Kalena may amend these Terms of Service at any time by posting the relevant amended and restated Terms of Service on Kalena’s website and such amendments to the Terms of Service are effective as of the date of posting. Your continued use of the Services after the amended Terms of Service are posted to Kalena’s website constitutes your agreement to, and acceptance of, the amended Terms of Service. If you do not agree to any changes to the Terms of Service, do not continue to use the Service.

3. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Services, or access to the Services without the express written permission by Kalena Instruments LLC.

4. You understand that your Materials (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

5. Kalena may send certain communications to you by short message service (SMS) messaging (for example, sending order confirmation notifications via SMS) (the "SMS Services").

6. If any provision, or portion of the provision, in these Terms of Service is, for any reason, held to be invalid, illegal or unenforceable in any respect, then such invalidity, illegality or unenforceability will not affect any other provision (or the unaffected portion of the provision) of the Terms of Service, and the Terms of Service will be construed as if such invalid, illegal or unenforceable provision, or portion of the provision, had never been contained within the Terms of Service.

7. Kalena Rights

1. We reserve the right to modify or terminate the Services for any reason, without notice at any time. Not all Services and features are available in every jurisdiction and we are under no obligation to make any Services or features available in any jurisdiction.

2. We reserve the right to refuse service to anyone for any reason at any time.

3. Verbal or written abuse of any kind (including threats of abuse or retribution) of any Kalena customer, Kalena employee, member, or officer will result in immediate Account termination.

8. Confidentiality

1. “Confidential Information” shall include, but shall not be limited to, any and all information associated with a party’s business and not publicly known, including specific business information, technical processes and formulas, customer lists, prospective customer lists, names, addresses and other information regarding customers and prospective customers. Kalena’s Confidential Information includes all information that you receive relating to us, or to the Services, that is not known to the general public.

2. Each party agrees to use the Confidential Information of the other only to perform the obligations in Terms of Service. Confidential Information must be protected and respected.

9. Limitation of Liability

1. You expressly understand and agree that, to the extent permitted by applicable laws, Kalena shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for losses resulting from the use of or inability to use the Service. Kalena asks teachers to act in the most ethical and moral manner to properly teach our students. Kalena and/or its teachers will not be liable for any emotional or physical ailments that students may have. If a student feels uncomfortable for any reason, we recommend terminating lessons immediately. Kalena will not be held responsible for a student's depression, anxiety, medical conditions or other ailment thought to be caused by playing an instrument or what the student feels to be teacher misconduct.

2. To the extent permitted by applicable laws, in no event shall Kalena be liable for any special, incidental or consequential damages arising out of or in connection with our Services or Terms of Service (however arising including negligence).

3. Kalena does not warrant that the Services will be uninterrupted, timely, secure, or error-free.

4. Kalena does not warrant that the results that may be obtained from the use of the Services will be accurate or reliable.

5. Kalena is not responsible for any of your tax obligations or liabilities related to the use of Kalena’s Services.

6. Kalena does not warrant that the quality of any products, services, information, or other materials purchased or obtained by you through the Services will meet your expectations, or that any errors in the Services will be corrected.

10. Waiver, Severability, and Complete Agreement

If Kalena chooses not to enforce any of these provisions at any time, it does not mean that we give up that right later. These Terms of Service make up the agreement that applies to you. This means that any previous agreements between you and Kalena don’t apply if they conflict with these terms.

11. Payment of Fees

1. You will pay the Fees applicable to your subscription to Kalena Services.

2. All Fees are paid in advance.

3. You are responsible for all applicable Taxes that arise from or as a result of your subscription to or purchase of Kalena’s products and services. To the extent that Kalena charges these Taxes, they are calculated using the tax rates that apply based on the billing address you provide to us. Such amounts are in addition to the Fees for such products and services and will be billed to your Authorized Payment Method. If you are exempt from payment of such Taxes, you must provide us with evidence of your exemption, which in some jurisdictions includes an original certificate that satisfies applicable legal requirements attesting to tax-exempt status. Tax exemption will only apply from and after the date we receive evidence satisfactory to Kalena of your exemption. If you are not charged Taxes by Kalena, you are responsible for determining if Taxes are payable, and if so, self-remitting Taxes to the appropriate tax authorities in your jurisdiction.

12. Cancellation and Termination

1. You may cancel and terminate Service(s) at any time by contacting info@kalenainstruments.com and then following the specific instructions indicated to you in Kalena’s response.

2. Upon termination of the Services by either party for any reason:

1. Kalena will cease providing you with the subscribed Services.

2. unless otherwise provided in the Terms of Service, you will not be entitled to any refunds of any Fees, pro rata or otherwise;

3. any outstanding balance owed to Kalena for your use of the Services through the effective date of such termination will immediately become due and payable in full.

3. Fraud: Without limiting any other remedies, Kalena may suspend or terminate your Account if we suspect that you (by conviction, settlement, insurance or escrow investigation, or otherwise) have engaged in fraudulent activity in connection with the use of the Services.

13. Modifications to the Service and Prices

1. Prices for using the Services are subject to change without notice from Kalena. Notice may be provided at any time by posting the changes to the Kalena Site (Kalenainstruments.com).

2. Kalena reserves the right at any time, and from time to time, to modify or discontinue, the Services (or any part thereof) with or without notice (unless otherwise required by applicable law).

3. Kalena shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.

Let’s get started! We are happy to start you on this magical musical journey! Unleash your potential and share your talent with those around you! Music is a universal language and playing an instrument will enrich your life!

WARRANTY TERMS AND CONDITIONS

Only Kalena Branded Instruments are covered under this limited manufacture’s warranty. Accessories, clothing, plastic toys, etc are not covered. Failure to use a humidifier on all solid-wood ukuleles while it is stored will void the warranty if any cracking occurs. Kalena® recommends keeping the instrument in a gig bag or hard case while not in use. Certain sound hole designs prevent the insertion of a humidifier into the instrument. The humidifiers can be placed directly in the gig bag or hard case to achieve the desired effect.

Damage, corrosion or rusting of any hardware components or damage to finishes or cracks, splitting, or warpage of wood due to changes in temperature or humidity, or from exposure to extreme temperatures, acts of nature, dry climates, or salt air climates,  or exposure to moisture, contact with sun, fire,, body salts and acids of perspiration will void the warranty.

Kalena® warranty is non-transferable and good for one year after purchase date. Kalena® reserves the right to determine upon inspection if the warranty claim is valid or not. This warranty only covers product defects that would cause the product not to operate normally. Events caused by the owner such as animal bites, acid burns, sediment buildup, bent connectors, etc. are not covered under this warranty. This warranty does not cover shipping and handling charges to and from Kalena®. The buyer understands that the cost of return shipping on a product for replacement and the additional cost of shipping a new product may cost more than the original purchase. It is advised that the buyer visit a Kalena® store directly after a claim is accepted.

HOW TO MAKE A CLAIM:

You must have your original sales receipt to make a valid warranty claim. Contact your Authorized Kalena® dealer (where you purchased your Kalena® product) to discuss the issue with them. Usually this can quickly resolve the problem!  All warranty claims must be placed through the Authorized Kalena® dealer where the product was purchased. This includes, but is not limited to, mail order purchases, internet sales, in-store purchases, and authorized online auction sites. 

For wood stringed instruments Kalena® warrants solely to the original purchaser that the product purchased shall be free from defects in workmanship and materials for a period of one (1) year from the date of purchase. This warranty is non-transferable. Kalena® reserves the right to determine upon inspection if the warranty claim is valid or not. 

Negligence, misuse, accident, improper maintenance, or modification practices on the instrument or its parts may cause damage to your product. The warranty ONLY covers visible and audible factory defects. We recommend that the buyer thoroughly inspect the product upon delivery to ensure it is in full working order.

Personal opinions relating to the sound and tone of the instrument will not be accepted as a means for replacement or repair.

Other items not covered under warranty:

Checking, shrinking, sinking, discoloration and ware of lacquer finishes, normal fret and string wear on the instrument which may cause buzzing noise or intonation problems, broken strings, broken tuning mechanisms or pegs due to improper tuning are NOT covered.

Normal wear, aging, or breakage of frets, strings, nuts, saddle, batteries, finish or other damage or deterioration due to normal wear and tear of the product or its parts, or normal wear and tear or breakage of any part of a product, including but not limited to controls, buttons, switches, jacks, plated surfaces, tuning devices, or to any instrument case, gig bag, gig bag handles, zippers, latches, case hardware, or case exterior.

Instruments damaged in transit must be reported within 7 days for warranty coverage or returned within 30 days for a refund.

All models are subject to specification changes at any point in time without notice. For example, certain materials used on the original product may be impossible to replace due to international or domestic regulations. 

From manufacturing to delivery, we do everything we can to ensure you are happy with your purchase, but we know that sometimes a product may not fulfill a buyer's expectations. We’ve made our return policy as easy as possible. Please see the return agreement below.

Non-returnable items:

Strings, string winders, picks, cleaning cloths, straps, books, software, and items considered as personal items by Kalena Instruments will not be accepted for returns. Other items such as ukuleles, cases, amps, etc. are all returnable for a full refund  when factory defects are significantly present. All other returns will be charged a restocking/cleaning fee no less than 10% of purchase price and no more than 30% of purchase price. Refunds are issued on Kalena Gift Cards for store credit unless the item is defective. Refunds for defective items will be issued back to the original method of payment  used at purchase. 

Return Requirements

• To complete your return/exchange, we require a receipt or proof of purchase. Damaged items will not qualify for return unless damaged in shipping and photo evidence of damage (including box) is provided.

Within 14 Days - You must return your product within 14 days of the product being purchased in-store or received by shipment. The amount of the original purchase (minus shipping charges, rental fees, restocking and cleaning fees) even if shipping wasn't billed to the customer) will be reimbursed to the buyer upon a passed inspection of returned goods or a new item will be sent as a replacement. Only items with factory defects will be accepted for a full refund. 

All returned product(s) must be returned with all of their original packaging, and in like-new condition. Kalena Instruments may reject the returned product if there is damage to the product and/or product packaging.

If a product is deemed unfit for return, Kalena Instruments will notify the customer that the return has been rejected and no refund will be issued to the customer. The customer can choose one of the following options. The product will be shipped back to the customer at a shipping cost of $30-$100; or the product will be recycled. If you do not select one of the above options within 14 days of Kalena Instruments informing you that your return has been rejected, the product will be recycled.

Due to the nature of physical gift cards we are unable to offer any returns/refunds on gift card orders. 

As long as your return adheres to the requirements described above, follow these steps to return your product:

After reviewing your return request, we will email you a return label. 
Drop the package off at the shipping carrier’s closest location or call for pickup. (return shipping charges are incurred by the buyer)
Instructions for Items where shipping rates apply (All continental US and international shipments)

Please fill out the return form
After reviewing your return form, we will email you a return address and further instructions. "Product Return" must be clearly written on the label.
Choose your preferred shipping carrier


We will receive and review the products you’ve returned. If the returned products have met all of our return policy requirements, we will process the refund and send you a confirmation email. 

If you have any questions or concerns about making a return, feel free to contact our support team at info@kalenainstruments.com or call 1-808-UKE-OAHU



Item with obvious signs of use
Accessory bag that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery is not eligible for a refund.

Once your return has been approved
Send returns to:

Kalena Instruments
98-1005 Moanalua Rd SPC 807
Aiea, Hi 96701

Refunds (if applicable)
Refunds are issued in the form of gift cards or "store credit" unless the item has factory defects. 

Sale items are non-returnable.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged in shipment. If you need to exchange it for the same item, send us an email at info@kalenainstruments.com and send your item to:

Kalena Instruments
98-1005 Moanalua Rd SPC 807
Aiea HI 96701, United States.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Thank you for shopping Kalena Instruments