Warranty

WARRANTY TERMS AND CONDITIONS

For all Kalena items marked with a lifetime warranty Kalena®  guarantees normal operation for the lifetime of the original purchaser. This warranty is non-transferable. Kalena® reserves the right to determine upon inspection if the warranty claim is valid or not. This warranty only covers product defects that would cause the product not to operate normally. Events caused by the owner such as animal bites, acid burns, sediment buildup, bent connectors, etc. are not covered under this lifetime warranty. This warranty does not cover shipping and handling charges to and from Kalena®. The buyer understands that the cost of return shipping on a product for replacement and the additional cost of shipping a new product may cost more than the original purchase. It is advised that the buyer visit a Kalena® store directly after a claim is accepted.

HOW TO MAKE A CLAIM:

You must have your original sales receipt to make a valid warranty claim. Contact your Authorized Kalena® dealer (where you purchased your Kalena® product) to discuss the issue with them. Usually this can quickly resolve the problem!  All warranty claims must be placed through the Authorized Kalena® dealer where the product was purchased. This includes, but is not limited to, mail order purchases, internet sales, in-store purchases, and authorized online auction sites. 

If you purchased your item through the www.kalenainstruments.com website, simply complete the form below to file a claim.

For wood stringed instruments Kalena® warrants solely to the original purchaser that the product purchased shall be free from defects in workmanship and materials for a period of one (1) year from the date of purchase. This warranty is non-transferable. Kalena® reserves the right to determine upon inspection if the warranty claim is valid or not. 

PLEASE RETAIN YOUR ORIGINAL SALES RECEIPT, AS IT IS YOUR PROOF OF PURCHASE VALIDATING THIS LIMITED WARRANTY.

The product must have been purchased at an Authorized Kalena® Dealer. 
Any modification to the product will void the warranty.
Unsolicited returns to Kalena® or any of its authorized dealers will not be accepted and may be subject to a disposal fee up to 20% of current retail price. In addition, products that have been serviced by unauthorized persons (any person other than a Kalena® Certified Technician)  
or if the serial number is missing, altered or tampered with in any fashion will not be accepted for repair or replacement.

Negligence, misuse, accident, improper maintenance, or modification practices on the instrument or its parts may cause damage to your product. The warranty ONLY covers visible and audible factory defects if reported within 7 days of purchase. We recommend that the buyer thoroughly inspect the product upon delivery to ensure it is in full working order.

Personal opinions relating to the sound and tone of the instrument will not be accepted as a means for replacement or repair after the 30 day trial period has ended.

Other items not covered under warranty:

Checking, shrinking, sinking, discoloration and ware of lacquer finishes, normal fret and string wear on the instrument which may cause buzzing noise or intonation problems, broken strings, broken tuning mechanisms or pegs due to improper tuning are NOT covered.

Normal wear, aging, or breakage of frets, strings, nuts, saddle, batteries, finish or other damage or deterioration due to normal wear and tear of the product or its parts, or normal wear and tear or breakage of any part of a product, including but not limited to controls, buttons, switches, jacks, plated surfaces, tuning devices, or to any instrument case, gig bag, gig bag handles, zippers, latches, case hardware, or case exterior.

Damage, corrosion or rusting of any hardware components or damage to finishes or cracks, splitting, or warpage of wood due to changes in temperature or humidity, or from exposure to extreme temperatures,humidity, acts of nature, dry climates, or salt air climates,  humidity, salty air, or exposure to moisture, contact with sun, fire, moisture, body salts and acids of perspiration will void the warranty.

Failure to use a humidifier on all solid-wood ukuleles while it is stored in its case or bag will void the warranty if any cracking occurs. Kalena® recommends keeping the instrument in a gig bag or hard case while not in use. Certain sound hole designs prevent the insertion of a humidifier into the instrument. The humidifiers can be placed directly in the gig bag or hard case to achieve the desired effect.

Instruments damaged in transit must be reported within 7 days for warranty coverage or returned within 30 days for a refund.

All models are subject to specification changes at any point in time without notice. For example, certain materials used on the original product may be impossible to replace due to international or domestic regulations. In the recent past Rosewood was blocked from entering the USA without expensive certification. Kalena® may choose to replace this material with another similar looking wood.

  

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